FAQ

How long will it take for my order to be shipped and delivered?

The shipping time depends on the brand; some orders may be shipped the same business day, while others may take 1-2 days to process. Occasionally, there may be unforeseen delays in shipment. Typically, products are delivered within 4-7 days, with any longer shipping times explicitly stated on the product page. We pride ourselves on offering the fastest processing and shipping times in the industry, along with top-notch customer service.

What payment methods do you accept?

We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as digital payment methods like Apple Pay and Google Pay.

What is your return policy?

We stand by a 30-Day Money Back Guarantee on all items. Details can be found in our 30-Day Return Policy located at the bottom of our webpage.

What is your cancellation policy?

Orders can be canceled for a full refund before they are shipped out. Please contact us immediately at orders@eternalfountains.com to cancel. Once the order has been shipped, it falls under our 30-Day Return Policy.

What if my product arrives damaged?

Upon delivery, please inspect the packaging for any signs of damage. If damage is noticed, even to the box, please make a note of it when signing for delivery. If damage is suspected but the package cannot be opened during delivery, indicate "suspect damage" on the delivery receipt. If your item(s) do arrive damaged, please send photos to orders@eternalfountains.com and we will arrange for a replacement or compensation.

How do I place an order?

To place an order online, simply click "Add To Cart" on the desired product and proceed to checkout, providing your shipping and billing details. For phone orders, call us at +1(307) 317-8947 for immediate confirmation and processing.

How do I know when my order will ship?

After placing your order, you will receive a confirmation email containing credit card authorization and shipping/billing information. Once processed, you will receive an email confirming shipment with a tracking number. In case an item goes out of stock, you will be notified within one business day via email or phone.

Will I receive an order confirmation via email?

Yes, an order confirmation will be sent to the email address provided for each order. It's advisable to print and save this confirmation for reference. Please ensure your email address is accurate to receive the confirmation.

Do you charge sales tax?

We are located in Illinois and only charge sales tax for orders shipped within Illinois, potentially saving you money compared to other sources.

Can I change my order?

Yes, you can make changes to your order at no extra cost by emailing us at orders@eternalfountains.com before shipping. Any price adjustments will be reflected in your payment method or through a custom invoice. For immediate assistance with order status, email orders@eternalfountains.com or call +1(307) 317-8947.